Careers

Department: Service – Merck

Division: Service

Location: Tabuk, KSA

Job Summary:

A Merck Millipore Service Engineer is responsible for the installation, maintenance, troubleshooting, repair, qualification, and technical support of laboratory water purification systems and related life science equipment. The role ensures maximum system uptime, customer satisfaction, and compliance with manufacturer standards and regulatory requirements.

Job Responsibilities

• Install and commission Merck Millipore water purification systems at customer sites, ensuring systems are fully operational and meet required specifications.
• Carry out scheduled preventive maintenance and corrective maintenance activities to maximize system uptime and performance.
• Diagnose and resolve mechanical, electrical, hydraulic, and software-related faults in a timely and effective manner.
• Perform system qualification, calibration, verification, and performance testing in line with applicable standards.
• Replace consumables, spare parts, and system components as needed to maintain optimal functionality.
• Provide technical support and troubleshooting assistance to customers both onsite and remotely.
• Prepare accurate and thorough service reports, maintenance records, and all relevant documentation.
• Ensure full compliance with quality, safety, and regulatory requirements at all times.
• Collaborate with customers, distributors, and internal technical support teams to resolve issues efficiently and maintain strong working relationships.
• Support warranty claims, system upgrades, and equipment relocation projects as required.
• Deliver training sessions to customers on system operation, maintenance procedures, and best practices.

Qualifications:

• Nationality: Saudi
• Education: Bachelor’s degree in Electrical, Electronic, or Biomedical Engineering.
• Experience: At least 2 years of post-qualification experience in technical problemsolving.
• Excellent business communication skills with the ability to tactfully resolve customer complaints.
• Highly organized, with strong multitasking capabilities and keen attention to detail.
• Flexibility to manage multiple tasks and meeting deadlines.
• Strong communication and interpersonal skills.
• Proactive and customer-focused attitude, with a commitment to delivering high-quality service and support.
• Strong problem-solving abilities, with the capacity to handle unexpected challenges effectively.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Competence in data handling and software knowledge.
• Willingness to travel as needed for on-site customer support.

Department: Tendering – MLA

Division: Commercial Operations

Location: Dubai, UAE

Job Summary:

The Tender Executive is responsible for managing the preparation and submission of detailed and accurate quotations to customers. This role requires close collaboration with the Sales, Service, and Logistics departments, as well as liaising with suppliers, to ensure all necessary information is gathered and factored into the quotations. The ideal candidate will have strong organizational skills, attention to detail, and effective communication abilities to enhance the overall quotation process and support sales efforts.

Job Responsibilities

• Preparing detailed and accurate quotations based on inquiries received from the sales team.
• Reviewing opportunities created in Salesforce to add any missing information.
• Collaborating with the Sales, Service, and Logistics departments to gather the required information for preparing customer quotations.
• Ensuring that all relevant costs, including logistics, services, taxes, and other related expenses, are factored into the quotations.
• Creating customer offers after receiving technical and commercial approvals.
• Working closely with the sales team to follow up on the status of quotations.
• Maintaining accurate records of all quotations, and creating a cost calculation sheet for each opportunity.
• Liaising with suppliers to obtain purchasing prices for specific products.

Qualifications:

• A BSc in Chemistry, Biomedical Sciences, or a related field.
• Proven experience in preparing quotations and/or sales coordination.
• Strong communication and interpersonal skills.
• Strong analytical and organizational abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Detail-oriented with a focus on accuracy in record-keeping.
• Proficiency in Microsoft Office Suite, with a strong working knowledge of Salesforce or similar CRM platforms.
• Ability to work independently and collaboratively within a team.